Terms of Trade

BUSINESS HOURS

Our office and warehouse is situated at 38 Dellamarta Road, Wangara, WA 6065. Office hours are 8.30am to 4.00pm Monday to Friday.

ORDERS

Orders may be placed:

Online www.pemco.com.au           Email admin@pemco.com.au          Fax 08 9409 1444

All orders submitted via email or fax must clearly state product code and quantity required to ensure accurate and efficient processing of orders. Please allow up to 4 working days processing time, however where possible we endeavour to deliver prior to this.

FREIGHT

All orders over $250 w/sale ex will be delivered freight free to the metro area. Customers may choose to have their goods posted to them, however, the postage fee will be payable by them. All orders posted will be “Registered Mail” with the customer paying the cost of registration. Country customers are responsible for organising their own freight company to receive orders and will be subject to freight charges. Pemco Agencies does not have a collection facility available, all orders will be delivered as per above.

PRICING AND PRICE CHANGES

All published prices are in respect of ordinary wholesale customers. Ordinary wholesale customers are those with an average monthly spend of greater than $1,500 or with sufficient recurring monthly orders, as determined by Pemco management in its absolute discretion.  Prices for all other customers are the published price plus 7.5%.

All prices are subject to change without notice.  Although every endeavour has been made to ensure that prices are correct as of the latest catalogue going to print, prices can and do change without notice. We recommend that you check each invoice carefully to become aware of any price changes.  All changes (including pricing, product additions, deletions and modifications) will be updated on our website as notification is received from suppliers.

PRODUCT RETURNS AND CREDIT CLAIMS

All credit claims must be made within 48 hours of date of delivery. All credit claims are subject to approval by Pemco Agencies and if approved, will be given an authorisation number.  Sales representatives will not be permitted to accept goods for return unless accompanied by this authorisation number, the purchase invoice number, why they are being returned, and the date they are being returned.  Pemco Agencies will not accept the freight cost of any return unless agreed to by us.

A return of goods will not be accepted for the following:

  • Goods requiring refrigeration, due to their viability.
  • Goods ordered as a “Special Order Request”.
  • The credit acceptance authorisation number is unable to be provided.
  • The goods have price stickers on them.
  • The goods are damaged in any way (ie. Not in saleable condition).
  • The goods are short dated or out of date. It is the responsibility of the retailer to ensure adequate rotation of stock.
  • The consumer has had a reaction to or does not like the product once the product has been opened.

MAXIMUM TRADING TERMS

Maximum trading terms are strictly a maximum of 30 days nett from date of invoice for all credit accounts granted. All other accounts will be on a pre-paid basis.

PAYMENTS

We accept Credit Card or Electronic Funds Transfer (EFT).

OVERDUE ACCOUNTS

Accounts exceeding our normal terms of trade will be refused supply of goods. Please contact us should you experience unforeseen difficultly in paying your accounts on time.

Accounts which continue to exceed normal trading terms will revert to Pre-Paid accounts.

SALE OF BUSINESS

Should any account customer sell their business, it is necessary that they settle all outstanding debts with Pemco Agencies on or prior to the date of the sale settlement of that business. In the event that payment of the account is not forthcoming, no goods will be supplied to the new owners until payment of the outstanding account is received in full.

TITLE OF GOODS

Title (i.e. Ownership) of all goods sold shall NOT be transferred from Pemco Agencies to the Purchaser until complete payment for those goods has been received. Should any payment for goods fail to be made in the specified trading period, Pemco Agencies reserves the right to seize all goods to that value in payment of the account in full.